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Frequently Asked Questions

Frequently Asked Questions (FAQ):

1. What does indiaebazaar.com offer?

  • indiaebazaar.com makes it possible for you to procure the Indian Beauty and Health, Leisure and Life Style products online. Today, especially for people living outside India, finding / buying genuine Indian products are a challenge. indiaebazaar.com addresses this challenge. Our idea is to make the Indian products available to those in need at the press of a few buttons. Our goal is to make the purchasing of Indian products as easy, convenient and economical as possible. To accomplish this, we have invested in state-of-the-art information systems and infrastructure along with professionals in the field. We're revolutionizing the distribution of Indian products by focusing on customer care and satisfaction and delivering savings and convenience to our customers.

  • indiaebazaar.com provides you with a enjoyable shopping experience and you can be assured of authentic quality and prompt delivery. All our products are door delivered and we stand by our quality and provide 100% Satisfaction Gaurantee.

2. Can I phone or fax my order?

  • No, orders are accepted only online after securing your payment through the credit card information submitted by you or through Paypal Accounts.

  • Our Online Payment Transactions are processed by Paypal.Com

3. What is the minimum and maximum purchase that can be made in indiaebazaar.com?

  • There is no minimum purchase requirement. There is no maximum limit either. However, for your own safety against misuse of your credit card, we may require additional details before shipment.

4. Which credit cards does indiaebazaar.com Portal accept?

  • At present we accept MasterCard Visa, American Express, Discover credit cards and all major cards thru Paypal Gateway only. But soon we will be coming up with host of other payment options.

5. Is my credit card number secure?

  • Your Credit Card details are accepted through Paypal secure payment gateway. All transactions are secured, powered by paypal capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

6. What is a Shopping Cart?

  • An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from any of our stores.

7. How do I feel sure that you have correctly registered the order placed?

  • After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you need any correction, you can email us before the items are shipped.

8. How much time do you take to deliver after the payment has been made?

  • Worldwide Delivery - For delivery of goods in 'Worldwide Delivery' section, the prices are accommodated to include the international shipping and handling charges.Shipping Time is 24 hours to 7 days depending upon the product availability.Transit Time is 10 to 15 working days depending on the Address (Country)

9. Which shipping destinations do you support?

  • For delivery of goods in 'Worldwide Delivery' section, all the items are shipped to all the countries in the world.

10. What is the mode of delivery?

  • Worldwide Delivery: For outside india we ship the items through Registered AIRMAIL. [Transit Time 10 to 15 Days]

11. My order is shown to be in 'Processing' state. What does it mean?

Your order passes through following states before it finally enters the 'Shipped' state:

  • Processing: This is the default status for your order and it comes as soon as order is placed.
  • Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.
  • Shipped: Your order has been successfully shipped from our end; or
  • Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

12. Cancellation and Refund

  • You can cancel an item before it enters the shipment process. Usually if you email us within 24 hours of placing the order, we will be able to cancel your item(s) and refund your card account.

13. How do I contact you regarding my order?

  • You can send a mail to our Customer Service Group at info@indiaebazaar.com and we will only be glad to help you.